Refund policy

Refund Policy

HERBALIFE REFUND & RETURN POLICY – 30-DAY MONEY-BACK GUARANTEE

Your satisfaction is our highest priority. In compliance with the strict quality standards of Herbalife Nutrition, all products purchased on this website are covered by the 30-Day Money-Back Guarantee.

1. Guarantee Conditions

If for any reason you are not completely satisfied with any Herbalife product purchased through this website, you have the right to request a refund or product exchange within 30 days of receiving your order.

Under this option, you can choose: - A full refund of the purchase price of the product. - A replacement with another Herbalife product of equivalent value.

Shipping Costs for Satisfaction Returns: - Return shipping costs are the responsibility of the consumer.

2. Requirements to Initiate a Return

For the return or replacement request to be processed, the following conditions must be met: - Contact us within 30 days of delivery. - Retain and return the unused portion of the product in its original packaging, or the empty container/box/label (if the product has been fully consumed). The guarantee applies even if the product is partially or fully consumed. - Retain and present proof of purchase (such as your original order confirmation email, invoice, or receipt).

Exceptions: This guarantee covers the quality of the product. It does not apply to products that have been deliberately damaged, improperly stored, or used in a manner inconsistent with the label instructions.

3. How to Initiate a Return

Because you purchased from an Independent Herbalife Distributor, refunds and replacements are managed directly by us, ensuring personal, prompt support. To start a return, please follow these steps: 1. Contact Us: Send an email to support@herbaally.com, specifying your order number and the reason for your dissatisfaction. 2. Return Instructions: We will reply with a return form and the exact South African shipping address to send the product container or packaging. Please do not ship items to our registered office in Romania. 3. Processing: Once we receive and verify the return package containing the proof of purchase and the product/packaging, we will immediately issue a refund to your original payment method or ship the replacement product.

4. Refund Processing Times

Refunds are processed automatically and credited back to the credit/debit card or original payment method used during checkout, typically within 5 to 10 business days, depending on your bank's processing times. For product exchanges, the new shipment will be dispatched as soon as the return is processed, at no additional shipping cost to you. As your Independent Distributor, we are always here to assist you with the usage of the products and support you on your wellness journey.

5. Defective Goods & Consumer Protection Act (CPA)

In addition to the 30-Day Satisfaction Guarantee, our return policy complies with Section 56 of the South African Consumer Protection Act, No. 68 of 2008 (CPA): - If a product is defective, damaged, or does not meet the specified safety standards, you have the right to return it within six (6) months of delivery. - Under the CPA, you may choose to have the defective product repaired, replaced, or receive a full refund. - For returns related to defective goods, we will cover the return shipping costs.

Merchant Disclosures & Contact Details

  • Distributor Name: Amedeo Zullo (Herbalife Independent Distributor)
  • Customer Support Email: support@herbaally.com
  • Distributor Registered Address (Domicile / EU Office):
    Stradela Carabus 15, 700275, Iasi, Romania
    (this is the registered office of the store, products are shipped directly from Herbalife South Africa. Returns are processed locally in South Africa - please do not ship items to Romania)
  • Phone Number: +40732267067

Disclaimer: Amedeo Zullo is an Independent Herbalife Distributor. Individual results may vary. A varied and balanced diet and a healthy lifestyle are important.